Go with me on this one. It's a small situation that I'm absolutely certain you've personally encountered before. However, I'm really picking it apart here, and I want to tell you how I dealt with it, and to get your insights and opinions. I'm taking a small situation and expanding it like crazy. A mountain out of a molehill, maybe.
On my way back from last Friday's out-of-town trip, I stopped in at
Hardee's around noon to get a
Mushroom 'N' Swiss Thickburger. Those things are phenomenal!
A group of guys who'd apparently just gotten through with the first half of a manual labor day went in just ahead of me and ordered their food. I stood and waited as the girl who took their order went about preparing it, taking drive-through orders on her headset, etc. I noticed a manager-type busily cooking in the back, looking very motivated.

I waited for several minutes as the first girl called the three individual meal numbers for the guys in front of me, gave them their food, didn't acknowledge me, and walked back to the kitchen to keep doing other things. She was busy, for sure. I made eye contact somewhere along in here with a girl who was cooking alongside the manager (who never looked at the cash register counter and therefore never made eye contact with me).
A minute later a gentleman walked up to the counter next to me (rather than in line behind me), leaned on the counter, and began making good-natured small talk with another girl who appeared from around the corner. He was apparently a regular. They exchanged pleasantries for a moment or two, and then she took his order.
Of course I was surprised and initially pretty indignant. Rather than reacting the way that I wanted to react, I decided I would wait to see if this new girl (who had no idea who was in line first) would acknowledge me. She never did. Never looked up.
Now, obviously, this is pretty poor service. However, I wanted to make sure I was reacting internally and externally just exactly the way Jesus would react if He'd gone to order a
Hardee's Mushroom 'N' Swiss Thickburger and found Himself in this situation. Here are some things that I thought about (there were more, but these stuck out):
- The crew didn't know me from Adam. Therefore I could assume that there was no reason they would be intentionally ignoring me.
- I wasn't really in a hurry, but what if I had been? They didn't seem to care.
- I wasn't terribly hungry, but I had better things to do than stand there.
- I was upset. Why?
- How should I react based upon the answer to the "Why am I upset?" question?
The last two questions are where I think we as Christ-followers regularly get ourselves into a non-Christlike mode. We skip over that one.
Why was I so upset? Here are my honest answers:
- I felt like I had been personally insulted. This means I feel like I was entitled to be treated fairly but wasn't. The place is a business -- I'm giving them my money in trade for their product, and their stated goal is to treat the customer well.
- I felt like I had been outwardly insulted. This means that the people who'd just gotten their food saw the situation and thought, "They waited on that dude before this guy who's been standing here forever."
- I felt like the guy who came in after me was a jerk. He saw me standing there waiting for someone to appear, yet horned in and started ordering without consideration.
- I felt like the people behind the counter were incompetent. This means that I felt like I would have done a better job than they'd done. I mean, any competent person would have, right?
Which one of those most represents how Jesus Christ would have felt? I decided after just a moment that not one of them was Christ-like. So how should I proceed?
I decided to let the gentleman behind me order his food rather than interrupting the cashier and politely saying, "Excuse me. I was here first." Would this have taught the crew a lesson? Possibly. In the next similar situation they might be more careful about how they treat the customer. But would that have been my motivation -- to just help the staff? Not likely. I was annoyed. And since the manager was there, although he'd just messed up, he'd likely take out frustration on the staff, while he was actually a participant in the problem.
I also decided to swallow my ego about the guys who'd ordered ahead of me, although I imagined they were thinking, "What a wimp. That guy just let the other guy cut in line."
Now, if any of you has made it this far, I fully anticipate that you'll tell me that I contributed to the delinquency of a
Hardee's by not saying anything, but for me, in my case, God used it to teach me a bit of patience and to teach me about my thought processes and reactions.
Is it really true that I do my best to live as Jesus would have lived? Or do I just modify my Christianity to fit my reactions, casting it off when I feel it's necessary or convenient?
I hate to admit that I eventually left without ordering and instead hit a Pizza Inn further on up the road. However, I didn't leave in disgust. I just wanted to go somewhere I'd get my food promptly.
In your responses, I'm primarily interested in knowing why the things that you'd have done actually have a basis in Scripture, in life representing Christ, and in the daily transformation of your mind to be more like that of Christ. For me it was a would-be mundane experience that wound up being very eye-opening.